Complaints Process

We recognize the customer right to make a complaint and welcome the opportunity to improve standards by actively identifying areas of concern in current performance. Should you wish to lodge a complaint or discuss recommendations, please contact the Complaints Manager.

Ms Maria Souflas Complaints Manager
Phone: 03 5303 0190

If you are still not satisfied, please contact the:

Health Services Commissioner
Complaints and Information
Phone: 1300 582 113
Fax: (03) 9032 3111

The values that underpin our behaviour

Patient Feedback and Suggestions

The Ballarat Surgicentre values feedback from patients and consumers as we are always looking to improve. We encourage feedback as part of our commitment to the highest standards of safety, security and comfort. We have a dedicated Consumer Liaison Representative that is actively involved in conducting interview and feedback surveys.

Consumer feedback is discussed at Board of Management Meetings and staff meetings and is relayed back to consumers through our consumer newsletters and consumer data interviews.

Consumer Liaison Representative

We also have a Consumer Liaison Representative, who can be contacted by calling 03 5303 0190 or by asking at reception. Our Consumer Liaison representative is available to listen to patient feedback and recommendations. They also complete regular Consumer Interviews and provide wonderful support to patients.

Alternatively, suggestions can be forwarded to the below email or placed in the confidential Suggestions Feedback box located at reception for review and acknowledgement.

Mrs Claire Hill 
Director of Nursing
Phone: 03 5303 0190








By understanding and living Ballarat Surgicentre’s values, we aim to create and sustain an organisation where we can all be proud of everything we do.